Local Energy Grants ("we", "our", or "us") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website https://www.localenergygrants.com/ or otherwise interact with us.

Our company offers boiler replacement services through the UK Government’s ECO4 grant scheme. This policy also includes our cookie practices as required under applicable laws.

Business Name: Local Energy Grants
Address: Dhc Business Centre, 226 Dogsthorpe Road, Peterborough, England, PE1 3PB
Phone: 01733 855469
Email: info@localenergygrants.co.uk
Website: https://www.localenergygrants.com/

We are the data controller of your personal information when you use our services.

When you complete our online enquiry form, we may collect the following personal information:

- Full name (first and last name)
- Email address
- Residential address
- Phone number
- Living status (e.g., homeowner, tenant)
- Current heating system
- Route of application (e.g., claiming benefits or medical condition)

We may also collect technical information such as IP address, browser type, and device identifiers when you browse our site (see Section 7: Cookie Policy).

We use your personal data to:

- Process and respond to your enquiry
- Assess your eligibility for the ECO4 grant scheme
- Contact you regarding your application or service request
- Comply with legal and regulatory obligations
- Improve our website and customer experience

We will not use your data for automated decision-making without human involvement.

Under the UK GDPR, we rely on the following legal bases:

- Consent: You give clear consent for us to process your personal data by submitting the enquiry form.
- Contract: Processing is necessary to take steps at your request prior to entering into a contract.
- Legal obligation: In some cases, we may be required to process data to comply with legal requirements, such as grant administration and audits.

We may share your personal information with:

- ECO4 scheme administrators and government-approved partners
- Accredited installers and subcontractors for home surveys or installations
- Third-party service providers who support our website and communication systems

We will never sell your data. All third parties are required to respect the confidentiality and security of your personal data and to use it only in accordance with our instructions.

Our website uses cookies to improve user experience and collect analytical data.

What Are Cookies?
Cookies are small text files placed on your device to help the site function and gather information about how you use it.

Types of Cookies We Use
- Essential cookies: Required for website functionality
- Analytical/performance cookies: Help us understand how users interact with our site (e.g., Google Analytics)
- Functionality cookies: Remember your preferences

Managing Cookies
You can set your browser to block or alert you about cookies, but some parts of the site may not function properly. Most browsers allow you to control cookie settings through their options or preferences menus.

​We retain your personal data only as long as necessary for the purposes for which it was collected, including any legal, regulatory, tax, accounting, or reporting requirements.

Typically, we retain enquiry and application data for up to 7 years, in line with ECO4 grant requirements.

Under data protection laws, you have the right to:

- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where legally permissible
- Object to or restrict processing in certain situations
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us using the details below.

We use appropriate technical and organisational measures to safeguard your personal data, including SSL encryption, secure servers, and restricted access to personal information.

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.

​We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.